Refund and Cancellation Policy

Every account type has a Free plan, and new accounts can try the paid tools of their type for a few days without a card. We encourage you to use the Free plan and the trial to make sure einvitation fits before you pay.

You can cancel at any time in Settings > Billing > Manage subscription. There are no cancellation fees.

• Your paid plan stays active until the end of the period you've already paid for, then your account moves to Free.
• Your events, guests, replies and photos stay. Anything over the Free plan's limits is paused, not deleted: archive events or upgrade again to continue.
• Published invitations stay online.

Deactivating your account (Settings > Account) is different from cancelling: it takes your invitations offline until you reactivate. It also turns auto renew off so you are not charged again while you are away. Time you have already paid for keeps running and is not refunded for the period the account is deactivated, except where the Refunds section below applies.

einvitation is operated by Noor Inc, 95-390 Kuahelani Ave, Mililani, Hawaii, United States. Noor Inc charges your payments through Stripe and handles every cancellation and refund under this policy.

Subscription fees are paid in advance and are generally non-refundable, including for partly used months or years, except as set out below or where the law requires a refund.

• Billing mistakes: if we charged you twice or charged the wrong amount, we refund the difference in full.
• Yearly renewals: if a yearly plan renews and you contact us within 14 days of the renewal without having used the paid features since, we refund that renewal.
• Service problems: if a serious fault on our side stopped you using a paid feature for a large part of a billing period, contact us and we will offer a fair credit or refund.
• Removed features: if we remove a main feature of your paid plan, we offer a pro rata refund for the time left.

If you are a consumer in the UK or the European Union, you may have a legal right to cancel a new subscription within 14 days. Because einvitation gives you immediate access to digital services, when you start a paid plan you ask us to begin at once; if you cancel within the 14 days we refund you, minus a proportionate amount for the days you used. Consumer rights in other countries apply in the same way where local law provides them.

• Upgrades take effect as soon as payment goes through.
• Downgrades take effect at the end of the current billing period.
• Switching account type moves your paid plan to the same level in the new type. If the new type costs more, you pay the difference first.

You are charged by Noor Inc in the currency shown in Billing for your country. Refunds are made by Noor Inc through Stripe to the original card, in the same currency and amount. Your bank may charge fees or use its own exchange rate, which we can't control or refund.

Write to support@einvitation.app from the email on your account with the invoice number and the reason. Refund requests are reviewed and paid by Noor Inc. We reply within 5 working days. Approved refunds go back to your card, usually within 5 to 10 working days depending on your bank.

If a renewal payment fails, Stripe retries it over the following days and we email you. If it still can't be collected, your account moves to Free. Nothing is deleted, and you can pick a plan again at any time.